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Personnel roles/responsibilities are the first component of a Quality System because it establishes the roles and responsibilities of individuals within an organization in performing quality activities. This is important because it ensures that everyone is aware of their responsibilities and can contribute to maintaining and improving the quality of the organization's products or services.

The other options may be important components of a Quality System, but they are not the first component. For example, training is necessary for employees to understand quality processes, but without clearly defined roles and responsibilities, their training may not be effectively utilized. Policies/procedures and document management are also important, but they come after establishing personnel roles and responsibilities.